Frequently Asked Questions
Common questions from laboratory buyers across Bangladesh. If yours isn't answered here, message us — we reply within 24 hours.
What types of laboratories do you supply in Bangladesh?
We supply university research departments, pharmaceutical quality control laboratories, medical and clinical diagnostic facilities, food and environmental testing laboratories, industrial testing facilities, and agricultural science institutes. Whether you are setting up a new laboratory or upgrading existing equipment, our team can advise on the right instruments for your requirement.
How do I get a price quote for laboratory equipment?
Add the instruments you need to your quote list and send the full requisition by WhatsApp or email in one message. Alternatively, email us the instrument name or model number with your institution name and location. We respond with pricing, specifications and availability within 24 hours on working days.
Why are prices not shown on the website?
Pricing depends on quantity, delivery location, configuration and current import costs, so we quote each requirement individually rather than publishing a fixed list. Add the instruments you need to your quote list and send it through — you will have a formal quotation, ex-warehouse Dhaka and excluding VAT, within 24 hours on working days.
Do your instruments come with after-sales support?
Yes. Every instrument we supply includes installation guidance, technical assistance and calibration support. Our team helps troubleshoot issues and ensures your instruments continue performing correctly throughout their service life.
What certifications do your laboratory instruments carry?
All instruments are sourced from reputable manufacturers. Full certifications and documentation are provided on request, tailored to the requirements of your institution, tender or regulatory body.
Do you deliver laboratory equipment outside Dhaka?
Yes. We supply institutions across Bangladesh including Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur and Mymensingh. Contact us to confirm delivery timelines and logistics for your location.
Can you supply items that are not listed on your website?
Yes. Beyond our in-stock range we source a wide variety of laboratory goods through our international supplier network — filter papers and membranes, glassware and plasticware, vacuum and filtration systems, water analysis instruments, reagents and general consumables. Send us your requisition list and we will quote every line.
Do you supply against government and institutional tenders?
Yes. We have over 30 years of experience with institutional procurement in Bangladesh and understand tender documentation requirements. Contact us with your tender specification and we will prepare the necessary quotation and compliance documents.
How long does delivery take?
Items marked in stock are available ex-warehouse Dhaka and can typically be despatched within a few working days of order confirmation. Items sourced to order depend on the manufacturer and shipping route — we confirm an indicative lead time with every quotation.
Do you provide installation and training?
Yes. Installation guidance and product training are provided with every instrument. For more complex equipment our technical team can attend site or arrange manufacturer support directly.